Nice sales people, service department is very organized and professional. Overall I love the dealership

EXCELLENT BUYING EXPERIENCE WITH ANDY TRAN, ROBERT, AND CARLOS! We walked in almost defeated from having been bullied, demeaned, shamed and harassed by the other Hyundai dealers across town (Brookshire, Texan, West Houston, and Northwest). Glad we communicated with them using a nickname to avoid retaliation. You could say we were traumatized (total lack of response from Brookshire even after THEY initiated emails; and then when we went to the dealer they jacked up the price that was $12000 MORE than MSRP plus my trade-in value then later stared me down when I pushed back saying, "well that was a mistake and I've corrected it. You shouldn't have asked for pricing for the SEL if you can only afford the SE." So rude. This was the Finance Mgr. Then I set him straight - "I asked for an SE first but you don't have one available, so {salesguy} priced the SEL." That was deliberate, I am sure of it - NOT a 'mistake' - hoping that someone who looks like me would not catch on. As for West Houston, they would not entertain communication on text. They just promised to undercut the lowest offer. But no quote from them and no desire to quote. Only sarcasm from multiple people there, and I can name names because I have them on text. Same with Texan Hyundai. Northwest provided a generic quote but dismissed questions. ALL of them had no appetite to continue communicating unless I came in. They could say it nicely if that really were the policy. So by the time we thought to try Group 1 which is clear across town from us, we were expecting more of the same rudeness. But we were introduced to Andy Tran and from there, the experience was delightful. He is friendly, knowledgeable, funny; he's a great advocate but when we hit the ceiling in incentives, he was able to communicate it without being hostile like the ones in the other dealerships, and without shaming. It was a win-win negotiation. It was so enjoyable we came back two days later to buy another one from Andy! After the first sale hissupport continued - did we get the BlueLink link? Did we have any questions? How was the drive? In between the purchase of the two cars he kept us updated on the status of the 2nd car and shared a video of it, got the paperwork ready so we wouldn't wait too long, etc. A seriously refreshing experience! ASK FOR ANDY TRAN! And the same goes for Robert Denaro and Carlo in Finance. The entire experience was no-pressure, no-stress, no-problem! FYI the price from Group 1 was not the lowest, but we gladly signed on because the entire experience made it worth it.

Just love your service..doing a wonderful job..keep up the good works...thank you very much

The service department is a mess. The over site on work being done is really bad. My car was there a month for bad gas. Because no one listened to the customer. “Ie” me. Two weeks and no information. And to get a loaner car would be 200.00 dollars. I for one won’t take my car back there for anything. And Hyundai should be embarrassed to have there name used on the building. 🦉

Everyone at the dealership was very professional and helpful. Aaron Galvan was my salesman and he was the best. He worked with me for the best deal and spent a great deal of time helping me get familiar with all the features! I highly recommend this dealership!

Mark Alas was very professional explained the service, fast & courteous, He did all of The explaining & was the contact from intake to final invoicing .. 💥💥💥💥💥

Caleb took the time to listen and understand the issues with my car. Michael, the mechanic, diagnosed and fix the problems. Thanks to Caleb & Michael I’m aware of what will need replacing in the future. I appreciate their honesty and foresight since most of us work within a budget & timeline. My car works great and would recommend my Service Rep. Caleb and Mechanic Michael!

Hyundai dealer care about customer good care of the my car. The people who works there are so nice

The dealership was nice and clean but the wait was not exactly great. The advisor asked if I wanted to wait an additional 30-45 minutes for a carwash. I declined because I had already been there an hour and a half.

I told several times that i purchased promotion which is $189 for 3 oil changes last september and it was my 2nd oil change but i totally ignored and charged full amount of oil change. I send text message and email as well but no one response.

I've bought and sold dozens of cars in my life. This was by far the best purchase process ever thanks to Shelby and Shane! I brought in my car not even ready to trade it in and within two hours I had a great offer and great financing and was out of there in my new car!

Dillon is the best service manager! Everything went well with Luis as my service advisor

I have been in the car business for over 40 years. One of the best dealerships in sales. No high pressure sales pitch and no mandatory add ons. Matter of fact no add ons what so ever. I bought 2 cars from them within the last 6 months and both times was a wonderful experience.

Dillion and Jonathan were amazing! I came in for an oil change, and they took great care of my vehicle. The service was quick, professional, and my car was returned clean and looking great. Everyone was friendly and helpful. Thank you for making the experience easy and enjoyable. Highly recommend Group 1 Hyundai Southwest Houston! 🚗✨

Took my car into Group 1 Hyundai southwest, Houston for periodic maintenance and safety recall, I couldn’t be happier with Mr Fredric Rodgers , he was incredibly professional, knowledgeable, and polite. sent me a video update of the inspection, which made the whole process completely transparent.even if it was a Saturday and they were extremely busy, got the car back in reasonable time.The final bill was exactly what was quoted, with no surprise charges. He explained what are the jobs carried out and what is left in recall because of parts back order.Great service—thank you Cedric and team!